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FAQs
Please don’t hesitate to contact us if you have any questions.

We store all relevant production data and tools to ensure they are available for repeat orders. All we need from you is the required quantity and the date!

Our 1zu1direkt service is the easiest way to place repeat orders – simply search for the desired article, enter the quantity and date, and submit.

If you have any questions, please contact your sales representative.

1zu1 regularly tests new materials, processes/technologies, equipment etc. If the results meet our requirements, we add them to our portfolio.

We share our latest news with prospective customers via the 1zu1 newsletter. You can sign up for it here.

We also perform R&D and research on new materials for 3D printing and vacuum casting.

We monitor the entire market and continuously test new processes, materials and improvements to existing technologies.

Around five to ten times per year we inform our existing and prospective customers about the latest innovations at 1zu1 Prototypes. We will be happy to provide you with this information – you can sign up for our newsletter here.

We exclusively produce tools made of aluminum, which are suitable for an output of up to 50,000 parts. Incidentally, we are the only rapid-tooling supplier that can also manufacture parts in a cleanroom.

Plastic injection molding

The lead times for the respective processes/technologies can be found on the technology pages in the left column under “Lead time”. Should a faster delivery be necessary, please contact us – we have a track record of making the impossible possible!

The prices depend on the technology, quantity, surface technology, etc. Staggered prices are currently only available for stereolithography (STL/SLA), whereby the rule is: ordering one more piece means paying one percent less – all the way down to 50 percent.

The core strength of 1zu1 is prototypes and small series. We advise and support you from the initial idea to the finished product. You can read a few of our success stories in the Customer story section. We would also be delighted to help write your success story. Get in touch with us.

1zu1 is the first company in Austria – and the third in the German-speaking countries – whose quality management has been certified in accordance with the new ISO 9001:2015 standard via an audit by DEKRA.

Of course! Due to the diverse technologies that we offer, we also use a wide range of materials. We would be happy to share our experience with you to help you find the appropriate technology and material for your needs.

The most important information about our materials can be found under the respective technologies – at the bottom, under the Materials tab. Should you require further information, please contact our Sales team.

PP is available now! The material was approved again in December 2016. We aim to offer PP (polypropylene) as a standard material in our SLS material portfolio. However, if the PP available on the market does not meet our quality requirements, we reserve the right to temporarily remove it from our range. Our Sales team will be happy to help you with any questions you may have.

Selective Laser Sintering (SLS)

We can certainly provide a quotation for injection-molded silicone parts. Our rapid-tooling tools are manufactured at 1zu1; the silicone parts themselves are produced by our partner company. For prototypes and small series we can offer a number of sound (and fast) 3D-printing/vacuum-casting solutions. Simply send us your inquiry.

Vacuum-cast Plastic injection molding

The core strength of 1zu1 is prototypes and small series. We advise and support you from the initial idea to the finished product. You can read a few of our success stories in the Customer story section. We would also be delighted to help write your success story. Get in touch with us.

No, contrary to many other service providers we do not offer this, as it involves a high risk of unintentional knowledge transfer and confidentiality breaches. In our view, this service is incompatible with our obligation to safeguard the data and information you entrust to us, which is why we have no plans to offer a design service going forwards.

For many of our 3D-printing materials we either have material samples in stock or can produce them. Material samples are available as tension rods or technology sample boxes. You can order technology sample boxes here. For tension rods, please contact your Sales representative.

Our goal is to offer our customers the best possible service. For our customers in Switzerland and Liechtenstein we therefore operate exactly like a Swiss company. Details of the relevant procedure can be found here.

Shipping and customs information for customers from Austria and the EU zone can be found here.

According to Incoterms. “DDP” means Delivered Duty Paid.

DDP is the flat rate for transport, packaging and customs clearance, which we charge to you. There are no additional costs, e.g., forwarding agents, etc.

We offer a variety of surface technologies such as printing, painting, vaporizing, chrome plating ... -> learn more here.

The quality levels Economy (EC), Business (BC) and First-Class (FC) are only available for stereolithography technology (STL) and describe the surface quality with or without construction layers.

 

The available surfaces for the respective technologies can be found on the technology pages – at the bottom under the “Surface technologies” tab.

Stereolithography (STL/SLA)

The material manufacturer does not provide information about the stability under pressure (compressibility) of this material. The material consists of epoxy resin and a high, non-compressible ceramic content, and can withstand high internal-mold pressures during injection molding. However, with increasing temperature and long cooling times, there is still the risk of deformation, which also depends largely on the component geometry. A general appraisal is therefore not possible and a precise assessment is also difficult. We do not have practical applications for the described scenario. However, we have already produced injection molds from the PERFORM, which have withstood several hundred shots without any problems or dimensional errors on the injection-molded parts. Furthermore, we successfully use this material on test benches as complex hold-down devices for test specimens that are clamped by means of a toggle lever. In this scenario we have not detected any deformation at room temperature. Our suggestion: Test your requirements and application with the aid of some prototypes to check whether the functionality meets your expectations.

Stereolithography (STL/SLA)